Privacy Policy

Privacy Policy for

Who we are

Website URL:
Company Name: Decanter Tours
Contact Information:
- Email:
- Phone: +1 (888) 727-8127

What personal data we collect and why we collect it

Personal data collected:
- Name: We collect the name of users and site visitors for personalized communication and identification purposes.
- Email address: We collect email addresses to send important updates, marketing materials, and respond to inquiries.
- Personal account preferences: We collect personal account preferences to enhance the user experience and provide customized services.
- Transactional data: We collect transactional data, such as purchase information, to process orders and provide relevant services.
- Technical data: We collect technical data, including information about cookies, to improve website functionality and provide a personalized experience.

Sensitive personal data:
We do not intentionally collect sensitive personal data, such as health information, unless explicitly provided by the user for a specific service or purpose. In such cases, we will ensure the necessary legal basis or active consent from the user.

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor's IP address and browser user agent string to help with spam detection.

Any media files uploaded by users to the website may be publicly accessible. Users are advised not to upload any media files containing personal or sensitive information.

Contact forms:
If a contact form plugin is used, personal data captured when someone submits a contact form may include the user's name, email address, and any additional information provided. We retain contact form submissions for a certain period for customer service purposes but do not use the information submitted for marketing purposes.

Our website uses cookies to enhance the user experience and provide personalized features. The cookies used may include those set by our plugins, social media platforms, and analytics services. By using our website, users consent to the use of cookies.

We use Google Analytics to gather anonymous analytics data about website usage. Users can opt out of analytics tracking by disabling cookies in their browser settings. For more information, please refer to Google Analytics' privacy policy.

Who we share your data with:
We do not share personal data with any third-party providers, partners, or service providers without the explicit consent of the user, unless required by law.

How long we retain your data:
The retention period for personal data collected or processed by the website depends on the specific dataset and purpose. We retain contact form entries for six months, analytics records for a year, and customer purchase records for ten years, unless otherwise required by law.

What rights you have over your data:
Users have the right to access, rectify, or delete their personal data held by us. They may also have the right to restrict or object to certain processing activities. To exercise these rights or for any privacy-related concerns, users can contact us using the provided contact information.

Where your data is sent:
Some transfers of site data may occur outside the European Union (EU). We ensure that any data transferred outside the EU is safeguarded to European data protection standards. This may include using Privacy Shield-certified providers, model clauses in contracts, or binding corporate rules.

Contact information:
For privacy-specific concerns or inquiries, please contact us using the following details:
- Email:
- Phone: +1 (888) 727-8127

Additional information:

How we protect your data:
We have implemented various measures to protect users' data, including technical measures like encryption, security measures such as two-factor authentication, and staff training in data protection. We have also conducted a Privacy Impact Assessment to identify and address potential privacy risks.

Data breach procedures:
In the event of a data breach, we have procedures in place to promptly identify, assess, and mitigate the impact of the breach. This includes internal reporting systems, contact mechanisms for affected individuals, and engagement with appropriate authorities. Users will be notified in accordance with applicable laws and regulations.

What third parties we receive data from:
We do not receive user data from third parties, including advertisers, unless explicitly disclosed and authorized by the user.

What automated decision making and/or profiling we do with user data:
We do not engage in automated decision making or profiling activities that significantly affect users based on their personal data.

Industry regulatory disclosure requirements:
As a member of the tourism industry, we may be subject to additional privacy laws and regulations. We comply with all applicable regulations and take necessary measures to protect user privacy.

This Privacy Policy is effective as of January 1, 2023. We reserve the right to update or modify this policy at any time. Users are encouraged to review this policy periodically for any changes.

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