Our Values: The Foundation of Decanter Tours

At Decanter Tours, our mission is to design unforgettable, personalized wine experiences in France. We are guided by a commitment to the human element of travel, taking the time to truly listen to, understand, and thoughtfully respond to our clients' unique queries and needs. We believe our culture and values are the principles that guide our every action and the promise we make to our customers and partners.

Our Vision and Mission

Our mission is to design unforgettable, personalized wine experiences in France. We listen with care and act with integrity to ensure every detail of a client's dream tour becomes a reality. This mission is powered by a shared vision to be the most trusted and respected provider of bespoke wine tours. To achieve this, we are committed to building a vibrant culture rooted in the following core values.

Our Founding Principles

These are the timeless principles that guide every decision we make, from the largest strategic choice to the smallest customer interaction.

Always Do the Right Thing

This foundational principle is at the core of our business. We approach every interaction with humility, transparency, and a genuine commitment to building trusting longstanding relationships with our partners, clients, and team members.

Exceeding Expectations - The Art of More

We are not content with meeting expectations; we are committed to exceeding them. This principle drives us to provide superior experiences that go above and beyond what is standard in the industry, creating truly unforgettable moments. We hold ourselves to a high standard and are always striving for continuous improvement.

Our Core Values

Our founding principles are brought to life through our daily actions and our commitment to these core values.

1. Integrity

We believe in listening with care and acting with integrity in all our dealings even when no one is watching. We are accountable for our work and our actions, building trust by consistently living up to our commitments.

2. Innovation

We are passionate about finding new and better ways to enhance our tours. We foster a curious and creative environment, always staying up-to-date with the latest changes in the industry, and embracing a growth mindset to ensure we provide a truly unique experience.

3. Customer Focused

Our clients are at the heart of everything we do. We prioritize their needs and satisfaction over the competition, ensuring we provide exceptional service that turns their dream tour into a reality. We measure our success by the satisfaction of our clients and the loyalty they show by returning to us again and again.

4. Commitment to Excellence

Excellence breeds excellence. Our entire team upholds these values, dedicating themselves to delivering high-quality work and paying attention to every detail. We are dedicated to delivering high-quality work, paying attention to every detail, and taking pride in our craftsmanship. We view challenges as opportunities for learning and growth, consistently achieving outstanding results.

Our Commitment

We are committed to living these values every day, both inside and outside of the workplace. They are the standards by which we hire, evaluate, and reward our team members. By upholding these principles, we will not only build a successful company, but also a meaningful and fulfilling place to work.

WHAT PEOPLE ARE SAYING

Barry Otto
“Julie and Veronica are both Rockstars! Thank you Decanter Tours for an amazing week”
Mike Nesteruk
“Amazing tours of fantastic wineries. Overall, it was a thoroughly enjoyable and educational experience that I would highly recommend to any wine enthusiast.”
Jackie Yellen
“My experience with Kelly was amazing. She would walk an extra mile to make everyone feel comfortable and welcome.”
Debora Campbell
“Approachable , refreshing yet powerful, soft.smooth and supple with a long finish. Nothing tight about this tour. Learned so much while tasting top notch wines. A full sensory experience!!!!!”
Greg Carlucci
“Great visits to Chateaus and very well coordinated transfers and excellent guides. Especially would like to thank Veronica for all the chateau tours and Emilene for the Bordeaux tour.”
Kiran Patel
“Janice is an amazing guide. Decanter really took us through multiple chateau's with varied history and style. The whole experience was fun and educational! Overall an amazing experience and I will be back for more!”
Jackie Groves
“Julie-Prune did an amazing job connecting us for professional visits with exactly the people we needed to meet. Our main guide, Veronica stood out for her knowledge, humor and flexibility. It was a truly memorable and incredibly meaningful experience for us.”

see all testimonials Vineyard Estate with Historic Chateau and Scenic Countryside Views